Help & Troubleshooting

Common issues and how to resolve them

Running into issues? Here are the most common fixes:

• “I can’t log in.”

  • Make sure you’re using the email address tied to your Chamelio account.

  • If you’ve forgotten your password, click Forgot Password? on the login page to reset it.

• “The Word Add-in is acting strange.”

  • Clearing the cache usually does the trick. In the Add-in pane, click the info icon (i) in the top right corner, then select Clear Web Cache and Reload.

• “The Web App isn’t behaving.”

  • Clear your browser’s cache and cookies, then log back in.

• “It might be a network issue.”

  • Try logging in from another network (like a mobile hotspot). If that works, the issue may be with your office network — check with your IT team.

💁🏻 Still stuck? We’ve got you. Reach out at [support@chamelio.ai](mailto:support@chamelio.ai) or submit a Support request in the app.