How to hide steps from the Requester

Managing complex workflows often involves "behind-the-scenes" actions that don't need to be seen by the requester. We’ve introduced Step Visibility Controls, allowing you to hide specific stages of a flow to create a cleaner, more focused experience for your users.

The Best of Both Worlds

This allows you to maintain high-level transparency for the requester while keeping your internal logic private.

• Eliminate Progress Fatigue: Hide administrative or automated "shadow steps" so the requester only sees meaningful milestones.

• Enhanced Internal Privacy: Keep sensitive internal review cycles or departmental hand-offs invisible to external parties.

• Total Configuration: Use the new toggle within the Flow Builder Settings Page to instantly decide which steps are "Public" and which are "Internal-only."